Refund policy

Last updated 19 September 2026

Here is how payments, cancellations and refunds work.

1. Membership starts immediately

Membership gives you instant access to members-only information. Because of that, when you join you ask us to start your membership straight away and confirm that you understand you lose your 14-day right to cancel. You do this by ticking a box at checkout that says:

I want my membership to start immediately. I understand that once it starts, I lose my 14-day right to cancel and get a refund.

We also send you a confirmation email that records what you agreed to. This means membership payments are not refundable once your membership has started, except in the situations in section 4.

2. Cancelling your membership

You can cancel at any time from your account page. You keep access until the end of the period you have already paid for, and you will not be charged again.

3. Renewals

Memberships renew automatically until you cancel. For annual memberships we email you a reminder before each renewal, so you have time to cancel if you no longer want it. Renewal payments are not refundable once taken, so please cancel before the renewal date if you do not want to continue.

4. When we will refund you

• If we charged you by mistake, for example twice, or after you had cancelled.
• If the site was unavailable to you for a significant part of a period you paid for.
• If we close your account for a reason that is not your fault: we refund the part of your membership you paid for but did not receive.
• If we remove a major feature during a period you paid for: we offer a pro-rata refund for the rest of that period.
• If the law gives you a right to a refund, for example because what we provided was not as described.

To ask for a refund, email hello@clubfarer.com from the address you signed up with.

5. Research requests

• Research requests are for members. Sending a request and receiving a quote costs nothing extra.
• If you pay and we cannot deliver the sourced answer we agreed, we will refund you in full.
• If you cancel after paying but before we start, we will refund you in full. If we have already started, we will refund you for the part of the work not yet done.

6. How refunds are paid

Refunds go back to the payment method you used, within 14 days of us agreeing the refund. Your bank may take a few more days to show it.

7. Your legal rights

This policy does not affect your legal rights as a consumer. If something we provide is not as described or not provided with reasonable care and skill, you may be entitled to a remedy whatever this policy says.